Refund Policy
Last updated: June 2026
Summary: Muffin Market™ is a local marketplace. We do not collect or settle payments for marketplace orders placed with vendors. Customers pay vendors directly. Muffin Market cannot issue refunds for those transactions. Refunds for services purchased from Muffin Market are assessed case by case.
1. Scope
This Refund Policy supplements our Terms and Conditions and Payment Policy. It describes refund eligibility for vendor orders versus Muffin Market business services.
2. Marketplace vendor orders (customers)
When you place a marketplace order with a local vendor through the Muffin Market mobile application, payment is made directly to the vendor using the payment method agreed with that vendor (for example cash, UPI, bank transfer, or another method the vendor supports).
- Muffin Market is not a party to the sale of goods or services between you and the vendor.
- Muffin Market does not receive, hold, or route customer payments for vendor orders.
- Muffin Market does not process refunds for vendor orders and cannot reverse a payment you made directly to a vendor.
If you need a refund, credit, or adjustment for a vendor purchase, contact the vendor directly and follow that vendor’s refund or return policy. Disputes about product quality, delivery, or payment should be resolved between you and the vendor.
3. Muffin Market business services (vendors / partners)
If your business pays Muffin Market directly for platform services, subscriptions, or other business operations (not customer-to-vendor order payments), refund eligibility is assessed on a case-by-case basis according to your agreement with us and applicable law.
3.1 When a refund may be considered
Examples where we may approve a refund or credit (not guaranteed in every case):
- Duplicate or erroneous billing by Muffin Market for business services.
- Prolonged platform outage that materially prevented use of a paid business service you could not reasonably use.
- Cancellation accepted under our Cancellation Policy where your agreement or law provides for a refund.
3.2 When refunds are generally not provided
- Vendor order payments made directly to vendors.
- Change of mind after a business service has been delivered or substantially used.
- Account suspension or termination for breach of our Terms.
- Fees for periods already elapsed under a fixed-term agreement, unless required by law or your contract.
3.3 How to request a review
Open the Muffin Market smartphone application, go to Support, and submit your request with account details, invoice or charge reference, and reason for the request. You may also use the Contact section on our home page. We will respond within a reasonable timeframe.
4. Chargebacks and payment networks
Because vendor order payments do not flow through Muffin Market, chargeback or reversal requests for those payments must be directed to your bank or payment provider and the vendor concerned, not to Muffin Market.
For charges billed by Muffin Market for business services, contact us before initiating a chargeback where possible so we can investigate. Unwarranted chargebacks may affect account standing.
5. Refund method and timing
Approved refunds for Muffin Market business services are typically returned to the original payment method or credited as agreed in writing. Processing time depends on your bank or payment provider. We are not responsible for delays outside our control once a refund is initiated.
6. Changes
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page indicates the current version. Material changes may also be communicated in the app or on this website.