Privacy Policy
Last updated: June 2026
Summary: We collect information needed to operate the Muffin Market™ platform and this website. We do not process or store payment card or bank details for customer-to-vendor order payments, because those payments are made directly to vendors.
1. Who we are
Muffin Market (“we,” “us”) operates the Muffin Market mobile application and this website. For support, use the Contact section on our home page.
2. Information we collect
Mobile application
When you use the app, we may collect:
- Account and profile information (for example name, phone number, verification status).
- Order and messaging data needed to connect you with vendors.
- Location information when you enable it, to show nearby businesses.
- Device and usage data (app version, diagnostics, security logs).
Website
When you use this marketing site, we may collect:
- Information you submit through contact forms (name, email, subject, message).
- Basic technical data (browser type, pages viewed, approximate region from IP) for security and analytics.
Payments
For standard vendor orders, customers pay vendors directly. Muffin Market does not receive those payment credentials. If you purchase business services from Muffin Market, billing data is collected only as needed to invoice you, as described at purchase. See our Payment Policy.
3. How we use information
- Provide, maintain, and improve the platform and website.
- Authenticate users and prevent fraud or abuse.
- Facilitate orders and communication between customers and vendors.
- Respond to support requests and legal obligations.
- Send service-related notices as described in Section 4 below.
We do not sell your personal information.
4. Communications
By using the Service, you agree that we may contact you through channels needed to operate the platform, including:
- Service messages — order updates, security alerts, account verification, policy changes, and responses to support requests. These are part of the Service and generally cannot be opted out while you maintain an active account.
- Push notifications — if you install our mobile app and enable notifications, we may send alerts about orders, messages, or platform activity. You can disable push notifications in your device settings at any time.
- Email and SMS — where you provide contact details, we may send transactional messages. Marketing or promotional messages, where we send them, will include an unsubscribe or opt-out mechanism where required by law.
Electronic communications from us may satisfy legal requirements that notices be in writing, where permitted by applicable law.
5. Sharing
We may share information with:
- Vendors — order details needed to fulfill your request.
- Service providers — hosting, analytics, customer support tools, under confidentiality obligations.
- Authorities — when required by law or to protect rights and safety.
6. Cookies and similar technologies
This website may use essential cookies and similar technologies. See our Cookie Policy for details. You can control cookies through your browser settings.
7. Retention
We retain personal information only as long as needed for the purposes above, to comply with law, resolve disputes, and enforce agreements. When data is no longer required, we delete or anonymize it where feasible.
8. Security
We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure; please use strong credentials and protect your device.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. To exercise these rights, use the Contact section on our home page or in-app privacy or support options when available.
Users in India may have additional rights under applicable data protection rules. We will respond to verified requests within reasonable timeframes required by law.
10. Children
Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided data, reach us via the home page Contact section.
11. International transfers
We may process data in countries where we or our providers operate. We take steps designed to ensure appropriate safeguards when data crosses borders.
12. Changes
We may update this Privacy Policy. The “Last updated” date shows the current version. Significant changes may be notified in the app or by email where appropriate.
13. Related policies
Terms and Conditions · Payment Policy · Refund Policy · Cancellation Policy · Cookie Policy