Help Center
Last updated: June 2026
Use the Muffin Market™ app to create an account, find vendors, place orders, and track support for your purchases. This website provides policy information and general guidance.
Policies
- Certifications — Dun & Bradstreet D-U-N-S Registered and other trust credentials
- Terms and Conditions — using the platform, accounts, vendor relationships, and legal terms
- Privacy Policy — how we collect and use personal information
- Cookie Policy — cookies and similar technologies on this website
- Payment Policy — direct vendor payments vs Muffin Market business billing
- Refund Policy — who handles refunds for orders and business services
- Cancellation Policy — cancelling vendor orders and business services
Getting started
- Install the app when available on your platform (see Download on the home page).
- Sign up with your phone number and verification code.
- Browse local businesses and place orders in the app.
Common questions
Is Muffin Market a store?
No. Muffin Market is a local marketplace — we connect customers with independent vendors. Vendors sell their own products and services; you pay them directly, not through Muffin Market. See our Terms and Conditions.
Who do I pay when I order from a vendor?
You pay the vendor directly—not Muffin Market. Payment methods depend on what the vendor accepts. See the Payment Policy.
How do I get a refund for a vendor order?
Contact the vendor. Muffin Market does not process refunds for direct vendor payments. See the Refund Policy.
How do I cancel an order?
Use in-app cancellation when available, or contact the vendor. See the Cancellation Policy.
I purchased business services from Muffin Market—how do I cancel or request a refund?
Open the app, go to Support, and submit a request. Business-service cancellations and refunds are reviewed case by case. See Cancellation and Refund policies.
How do I update my account or privacy preferences?
Use in-app account and privacy settings where available, or contact us via the home page Contact section. See the Privacy Policy for your data rights.